FAQs

Frequently Asked Questions

How quickly will my order ship, and when will I receive it?
Most orders leave our warehouse within 1–2 business days, though some may ship the same day. In rare cases, there could be slight delays due to unforeseen circumstances. On average, deliveries arrive within 4–7 business days. If a longer timeframe applies, you’ll see it clearly noted on the product page. At Venture Beyond, we pride ourselves on fast processing, quick shipping, and responsive service every step of the way.

Which payment methods are accepted?
We accept major Credit/Debit Cards including Visa, Mastercard, American Express, Discover, as well as Apple Pay and Google Pay.

What is your return policy?
We stand by a 30-Day Money-Back Guarantee on all items. For more details, see our full Return Policy at the bottom of the page.

What is your cancellation policy?
Orders can be canceled for a full refund before they ship. If you’d like to cancel, please contact us immediately at support@venturebeyondhq.com. Once an order has shipped, it falls under our 30-Day Return Policy.

What if my order arrives damaged?
We recommend checking your package as soon as it arrives. If you notice any damage—even to the box—make a note when signing for delivery. If you cannot open the box during delivery but suspect an issue, write “possible damage” on the receipt. Should your items arrive damaged, send photos to support@venturebeyondhq.com so we can quickly arrange a replacement or issue compensation.

How do I place an order?
Shopping is simple—just select your item, click “Add to Cart”, and proceed to checkout. Enter your shipping and billing details to complete your purchase. Prefer to order by phone? Call us at +1 810-425-8454. You’ll receive an order confirmation right away, and we’ll begin processing your order promptly.

How will I know when my order ships?
Once your order is processed, you’ll receive an email confirming your purchase and payment authorization. As soon as it ships, you’ll get another email with tracking information. If any item is out of stock, we’ll notify you by phone or email within one business day.

Will I receive an order confirmation email?
Yes! Every order generates an email confirmation sent to the address you provide. We recommend double-checking your email address during checkout and saving the confirmation for your records.

Do you charge sales tax?
We only charge sales tax on orders shipped to Illinois. Customers outside Illinois enjoy tax-free purchases, which can mean significant savings.

Can I change my order after it’s placed?
Yes, you can request changes before your order ships. Simply email us at support@venturebeyondhq.com. If there’s a price difference, we’ll either credit your card or send you a secure link to pay the balance. For immediate assistance, you may also call us at +1 810-425-8454.